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Frequently asked questions

Shopping and ordering

How do I place an order on the KitchenAid website?Do I need a 'My Account' to place an order?Can I place an order by phone or email?Can I pick up an online order in a store?How long does it take to receive an order confirmation?What if I didn't receive an order confirmation?What if my online payment doesn't succeed?My online payment failed but the money was debited?Can I still change my order after checkout?Can I cancel my order after final payment?What if I placed multiple orders by accident?Can I still change the address after ordering?Can I change the shipment method after ordering?Can I be notified when a product is back in stock?Can I reserve or pre-order products?What are the conditions for online promotions?How can I stay up to date with promotions and offers?I received a personal discount, how do I use it?My personal code isn't working, what now?

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