Frequently asked questions
I have an error message on my screen - what does it mean?
From time to time you might see an error message on the screen. But don't worry, as it's probably something that can easily be fixed.
Check the following troubleshooting tips to see what each error message means and how to solve it:
| Problem | Possible cause | What to do |
|---|---|---|
| Error message: Bean Hopper not present | Bean hopper is missing | Place and lock in the bean hopper |
| Locking lever is not in locked position | Move the lever to a locked position | |
| Error message: No Brew Unit | Brew unit is missing or not properly located | Place and lock the brew unit, positioning the lever in a vertical position |
| Brew unit is not locked | ||
| Error Message: Bean Container is empty | Bean container is empty | Fill the bean container with coffee beans |
| The beans are bridging and not detected by the sensor | Clear the sensor by moving the beans in the bean container | |
| Error Message: Insert Drip Tray | Drip tray missing or not properly located | Replace the drip tray in its usual position |
| Drip tray pin is broken | Call service - a new drip tray is needed |
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